Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there's a print error or visible quality issue, we'll replace or refund it — just send clear photos of the item on a flat, well-lit surface via our contact form for a speedy resolution.
Made to order
Because products are made to order, we don’t accept general returns or sizing-related returns.
Cancellations
Product Orders: All products are made to order. Use the link in your confirmation email to cancel or amend before production starts. Once in production, you may be eligible for a replacement/resolution depending on the situation. You have 30 days after delivery to report quality issues.
Donations and Tips: Non-cancellable and non-refundable once checkout is complete.
Damaged / Quality Issues
Include a photo of the issue (flat surface, tag and error visible) plus your order number via the contact form.
Refunds
Product Orders: Non-refundable except for verified quality issues. This doesn’t affect your statutory consumer rights, including under the UK Consumer Rights Act 2015 or equivalent law in your country. PayPal refunds appear within 24 hours; card refunds take 7–10 business days.
Donations, Tips, and Locked Messages: Non-refundable once checkout is complete. For access issues with a locked message, contact us via the contact form.
Accepted Payment Methods
Credit/debit cards, PayPal, Google Pay, Apple Pay, and (depending on location) Klarna/AfterPay and local payment methods.
International Orders
Subject to import taxes, duties, and customs charges depending on destination. Either a pre-collected duty amount or an import fee notice will show at checkout. You’re responsible for any charges collected at checkout or on delivery — contact your local customs office for details.
Who You're Buying From
Masiix is a trading name of Conceptsworld, registered in England and Wales at 20–22 Wenlock Road, London N1 7GU, United Kingdom.
Merchant of Record
Payment processing and order fulfilment are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who process payment-related inquiries and coordinate return logistics on our behalf. For questions about the products themselves, your order, or a quality issue, contact Masiix directly using the contact form above.
Pending final review before launch
This framing (Fourthwall handles payments & return logistics) needs reconciling with the Terms of Service disclaimer that Fourthwall is not a party. Confirm Fourthwall’s actual role so both pages say the same thing.